How do I report a problem with my order?
You can report problems with an order by submitting a help ticket to firstname.lastname@example.org.
If something arrives damaged, send a photo of the damaged goods within 14 calendar days of receipt, Please include your order ID number in the subject line, and provide a detailed explanation of the issue. Should we determine that the product is damaged or defective, we’ll gladly send a replacement at no cost to you.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 14 calendar days after the product is received. For packages lost in transit, all claims must be submitted no more than 14 calendar days after the estimated delivery date.
Size Discrepancies – When placing your order, please refer to the size charts that have been made available on the website. Some of the ladies t shirts do tend to run small, and every effort has been made to include this information in the individual product descriptions where applicable.
While size exchanges may be offered at the discretion of MissPixATX, we do not refund orders for buyer’s remorse. Accurately measuring yourself and consulting the size chart and individual product descriptions usually provides satisfactory results.
If you receive the wrong size due to an error on the part of MissPixATX, we will happily exchange the item for you.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good idea to get in touch with your local post office to try locating the lost order.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned and you will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the recipient.
Contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient or had an incorrect address originally provided.
If the incorrect address was due to an error on our part, we will cover the cost of shipping. If a package was not returned to sender a new order will need to be placed at the customer’s expense.
Keep in mind that if tracking information states an order was delivered, but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Due to the sublimation process, graphics may shift up to 2 inches when printed. Because of this, MissPixATX makes every effort to avoid designs that require precise placement on all-over-printed apparel. Also, some white streaks/creasing cannot be avoided with the sublimation process. These marks are most common under the arms of the garments and near stitching (sides, collars, shoulders, etc).
Color Variation Disclaimer
Our standard process is the Direct to Garment (DTG) method of printing.
There aren’t many things that the Direct To Garment process can’t achieve! However, it’s important to note that colors may look different on a real product than what you see on your computer monitor. Even if the computer monitor has been calibrated to a specific color profile, there are various factors that influence the final appearance of colors on a printed product.
Because of this, we can’t guarantee color accuracy 100% and cannot accept returns or issue refunds due to variations in color. Consider the following factors:
- When printing on garments, it’s important to consider fabric material and garment color. The same color value will look a little different on when printed on 100% cotton vs. a fabric blend. Similarly, the same color value will look different when printed on a light vs. dark colored garment.
- A white under base layer is printed beneath prints on colored garments so that the colors look vibrant and stand out from the fabric. The same color value on one garment can look different when printed with vs. without a white under base.
- The two most popular color systems are RGB and CMYK. RGB has a wider gamut (the range of colors that can be expressed) and all designs are submitted for printing must be in PNG format, which is only possible for RGB files. CMYK, on the other hand, is the system used when printing. Design files are then converted from RGB to CMYK, and this conversion changes the color gamut.
- That’s why we create our designs within the CMYK color space, but convert the file to RGB before saving. While not 100% foolproof for the reasons stated above, design colors generally do stay within the gamut. Additionally, MissPixATX references RGB to CMKY color swatches during the initial design phase to ensure that the colors used in RGB will be as close as possible to the intended result.